Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company or payment provider (such as Stripe or PayPal), as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is captured. If you’ve done all of this and you still have not received your refund yet, please contact our financial support team at support@nexrunners.com. We will provide you with the official Acquirer Reference Number (ARN) or transaction ID to help your bank trace the funds.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please submit an exchange request to our customer support team at support@nexrunners.com. Once approved, we will provide you with the specific return instructions and the designated service center address for your product.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Do not ship any items back to our corporate registration address or without prior authorization. >
To return your product, you must first contact our support team at support@nexrunners.com to obtain a Return Merchandise Authorization (RMA) and the correct warehouse return address. Because we operate multiple specialized fulfillment and service centers across Europe, your return address will be designated based on your specific product model and category.

Please note: